FAQs

Ordering & Shipping

❓ Do you ship Australia-wide?
✅ Yes! We ship to all states and territories across Australia.

❓ How long does shipping take?
✅ Orders are typically processed within 1-2 business days, and delivery times vary based on your location. Most metro areas receive their orders within 3-7 business days, while regional areas may take a little longer.

❓ How much is shipping?
✅ Shipping costs depend on your location and the size of your order. You’ll see the final shipping cost at checkout before you place your order.

❓ Do you offer express shipping?
✅ Yes, we offer express shipping for an additional fee. If you need your order urgently, select Express Shipping at checkout.

Products & Compatibility

❓ Do your phones work with all Australian networks?
✅ Yes! Our 4G senior-friendly phones are unlocked and compatible with all major Australian carriers, including Telstra, Optus, Vodafone, and more.

❓ Are your products easy to use?
✅ Absolutely. Every product we sell is designed with simplicity in mind—no complicated menus, tiny buttons, or confusing features.

❓ Do I need a special SIM card for your phones?
✅ No, our phones work with standard SIM cards from any Australian network.

Returns & Warranty

❓ What is your return policy?
✅ If you’re not happy with your purchase, we offer hassle-free returns within 30 days of delivery. The item must be in its original condition and packaging.

❓ Do your products come with a warranty?
✅ Yes, all our products come with a 12-month warranty for manufacturing defects. If something isn’t right, we’ll help sort it out.

Support & Assistance

❓ I’m not tech-savvy. Can I get help setting up my product?
✅ Yes! We provide easy-to-follow instructions, and if you need extra help, you can contact our support team for guidance.

❓ How can I contact you?
✅ You can reach us via:
✉️ Email: help@seniorsolutions.com.au